Terms and Conditions
1) Singing Sessions
a) We allow an approximate time of half hour per song per session plus an additional half hour to complete formalities including your personal music web page. Thus a Singer Silver gift voucher card with 1 song choice is 1 hour long, a Singer Gold with 3 song choices is 2 hours and a Singer Platinum with 5 song choices is 3 hours. Within this half hour per song we generally record 2 separate takes of a singers performance and then use a combination of these takes to mix the track down before mastering. However, should the singer(s) take more than three takes to perfect their vocal performance, this may reduce the total number of chosen songs that the recipient can perform during their session.
b) Be sure to bring printed lyric sheets with a good sized font for reading from approximately 2 feet away. Failure to do this may result in delays while we print them for you. Alternatively, use our favourites list on the Backing Tracks page of our website to choose your songs and link to the Lyrics on Google for fast access - handy for bringing the lyrics in on your mobile or tablet.
c) We can not display 'karaoke style' lyrics on a screen. Lyrics can either be read from paper or from a mobile/tablet device that you bring to the studio.
d) Recipients are welcome to bring their own backing track(s) on CD (or CDG). We cannot however remove vocals from commercial recordings so your backing track(s) must not have a lead vocal pre-recorded on them.
e) Please note that for 2 participants singing a duet we sometimes use two microphones, away from one another, so that two copies of the lyrics are advisable.
f) Please be sure to rehearse well before arriving for your session!
2) Music CDs & HD Video
a) We are licensed by the MCPS for copyright control and use only pro quality backing tracks.
b) Any CDs and HD Video given to recipients at the end of their session are for personal use only and should not be duplicated or distributed.
3) Gift card vouchers
a) All gift voucher cards are valid for 12 months from the date of purchase, except for when an offer may state to the contrary. Only one promotional code can be used for your purchase, and promotional codes cannot be backdated.
b) RecordingExperienceGifts.com are able to offer a validity extension to an existing gift voucher card when you log in to our website (under the tab 'Redeem') providing this is done within the valid period stated on your gift voucher card. A proportional cost to the current retail price will be charged to extend the validity of your gift voucher card.
c) Gift voucher cards must be redeemed (scheduled booking) within the period that the gift voucher card is valid. The expiry date is shown clearly on your gift voucher card. To schedule a booking, log into our website (under the tab 'Redeem'). Providing you log in before the expiry date our system will offer an additional grace period of 4 weeks from your expiry date - ideal for those making a last minute booking. From thereafter dates on our online booking system are crossed off in red and can only be view - you'll need to extend your gift voucher card accordingly to be able to book one of these dates.
d) Gift voucher cards are non-transferable unless under prior agreement and written notice by the RecordingExperienceGifts.com management team (see section 8).
e) Once a gift voucher card has passed its expiry date you will not be able to book a session. Our online booking system (under the tab 'Redeem') will allow you to 'reinstate' your expired gift voucher card for either 3 or 6 months at a proportional cost of the current experience retail price. Up to 24 hours is required to process your order, and the reinstated gift voucher card will be valid from that time onwards for the period of your online selection. Please be aware of weekend availability (see 5d).
f) Activation or de-activation of 'Weekends' (ie. enabling a Saturday or Sunday on our booking system) is a surcharge currently set at 25% and can be adjusted to suit your needs/budget in the shopping basket before purchase. De-activating 'Weekends' can mean saving money upon initial purchase, however re-activation (and paying the surcharge) would required at the time of booking should the experience goer desire a weekend date. The surcharge can fluctuate from time to time and the price of activation can vary depending on this. Logging in with your gift voucher card will give you the necessary options to complete activation of 'Weekends' if not currently present on your gift voucher card experience.
a) A gift voucher card can be upgraded online to a different experience. Log into the website (under the tab 'Redeem') and select the upgrade tab. A selection of upgrade choices will appear. Use the PayPal link to purchase. Please note that upgrades can take 24 hours to process. If you have already scheduled your session and we can't fit in your upgrade (because of time constraints) then we will find a alternative booking date and time for you.
b) Upgrading an experience does not extend the validity of the gift voucher card (to do this see 3b).
c) An experience gift voucher card cannot be downgraded, and no partial refunds can be offered outside of the first 28 days after purchase (see 5a).
5) Refunds, Sickness and Cancellations
a) We are happy to offer a refund on a gift voucher card providing you contact us within 28 days of purchase, and a booking has not yet been made or a recording session not yet undertaken. There is an administration cost of 25% (to a maximum of £39) that is deducted when a refund is given. the refunded money will be credited to the original purchases card. Should this card have expired then we ask to be notified in writing with the up-to-date credit card details so that we can refund successfully. A Refund cancels the gift voucher card and makes it invalid immediately.
b) If you cancel/reschedule within 48 hours of your current scheduled booking for any reason including sickness then we will charge a minimum fee of £20 plus 25% of the experience RRP for rebooking of your experience on a future date. This cost covers loss of business over the duration of your cancelled booking as it is unlikely that we could fill the slot at such short notice. Last minute cancellations must be called into our office immediately on 01892 752117 (weekdays 9am to 7pm) or anytime directly to Paul Midcalf on 07876 313838. An email is not an acceptable form of communication for last minute cancellation notification (especially as the office is shut during weekends). Failure to notify us could render your experience invalid.
c) If recipients fail to attend their booked session with little or no prior notice then this will render the gift voucher card invalid and no further dates may be offered (for exceptions see Force Majeure under section 6).
d) If an experience has been booked and the recipient wishes to reschedule their appointment then they can log in to our website (under the tab 'Redeem') and then click on 'Reschedule'. Cancelling a weekend appointment with less than approximately 6 months of validity remaining on your gift voucher certificate may mean you will not be able to book an alternative weekend slot without first using the 'Extend' option in the booking area. You cannot reschedule an experience booking within 48 hours of your scheduled booking.
e) Cancelling a scheduled booking once the expiry date has passed will require you to reinstate your gift voucher card at a proportional cost of the experience RRP before another booking can be made.
f) Rescheduling an appointment over the phone will incur a minimum additional administration cost of 25% of the experience RRP (to a maximum of £39). This cost does not include an experience upgrade (see section 4), nor an experience extension (see 3b), nor the reinstating of an expired gift voucher card (see 3e).
g) You may cancel and reschedule your experience session online as many times as you wish free of charge (under the tab 'booking') providing you do so within the validity of the gift voucher card and not closer than 48 hours to any one particular scheduled booking. Costs & other conditions may apply regarding availability for weekend slots (see 5d) and cancellations made within 48 hours of the scheduled booking date (see 5b).
h) The 'Weekend Booking Surcharge' cannot be refunded should you decide to book your experience session on a week day. See 3f on how to activate or de-activate this surcharge before your initial purchase.
6) Force Majeure
a) An experience may be cancelled and rescheduled as a result of conditions beyond its control such as, but not limited to, war, strikes, fires, floods, acts of God, governmental restrictions, power failures, or damage or destruction of any network facilities or servers. RecordingExperienceGifts.com will not be liable for any costs resulting in the rescheduling of appointments cancelled, nor will they be under any obligation to offer a refund (see clause 5a for our standard refund policy) due to Force Majeure (greater forces).
a) Weekend slots are subject to availability and only available to those whom have a gift voucher card with 'Weekends' activated (a payable surcharge - see 3f). This is an option present at the time of purchase in the shopping basket (see 3f) RecordingExperienceGifts.com cannot be held responsible if the recipients desired redemption date is unavailable.
b) If a recipient is late for their studio booking please note that it is not possible for the session to over run. In some circumstances late arrivals may be turned away due to insufficient time to complete an experience.
c) RecordingExperienceGifts.com has the right to move the studio location at any given time. Gift voucher card holders that are booked in prior to any studio move will be informed either by telephone, email or in writing.
d) It is always advisable to check our web site (under "Contact us" at the top of each web page) for our current location. We are presently situated at Audio Sorcery, Unit 1, Knowle Farm Business Centre, Wadhurst Road, Frant, Tunbridge Wells, KENT TN3 9EJ.
e) We advice all session goers to plan their route well in advance, and don't take your sat nav for granted! We advise anyone to avoid the neighbouring town of Tunbridge Wells as it can suffer from heavy congestion often making experience goers late for their session. We recommend the sat nav app "Waze", and typing Audio Sorcery in to this will bring you to our door - plenty of free parking!
f) RecordingExperienceGifts.com reserves the right to cancel and re-arrange sessions at any time and will not offer any refund or compensation for travel bookings, accommodation bookings, and time away from your workplace that may have been organised for your booking with us. An alternative date shall be offered in its place.
g) Plan your route and allow plenty of time for your journey. You are advised not to turn up more than 15 minutes before the start of your session. If you arrive late we are not able to over run at the end of your session.
h) Bookings are confirmed by an automated "electronic-diary" email (providing you offer a correct email address at the time of booking in our live booking system). A confirmation email is not necessarily proof of a current and valid booking date.
i) Log in to our website (under the tab 'Redeem') to make/check bookings, reschedule, add weekend bookings upgrade, upgrade an experience, extend your expiry date and reinstate your gift voucher card if it has already expired.
j) Providing we have the correct email address for you in our live booking system, you will also be sent a reminder email approximately 4 days before your session date. We recommend you "allow" emails from email@example.com so that this email confirmation of your booking date does not get spammed by your mail system. We are not responsible for you forgetting your booking!
8) Transferring ownership of a gift experience
a) The existing owner of the experience gift voucher card must obtain written permission from RecordingExperienceGifts.com before the sale or transfer of an experience gift voucher card to another owner, and this together with the original experience gift voucher card should be passed on to the new owner.
b) The new owner of an existing experience must have the original gift voucher card (a print out is not valid), and must have a written confirmation of transfer from RecordingExperienceGifts.com.
c) Buyers (on eBay etc.) are solely responsible for purchasing a valid and unused experience gift voucher card RecordingExperienceGifts.com can not be held responsible or liable for purchases of expired or used gift experiences.
9) Age & behaviour
a) If a gift voucher card recipient(s) behaviour causes concern in any way for RecordingExperienceGifts.com staff whilst they are on RecordingExperienceGifts.com premises we reserve the right to ask them to leave immediately thus terminating their session and invalidating the gift voucher card.
b) We ask that all children under the age of 14 must be accompanied by an adult at all times.
10) Confidentiality and Privacy
a) The information we gather here on this web site is kept secure and strictly confidential. We use your details solely for the purpose of presenting, delivering and receiving payment for gift voucher cards. We do not sell information to any third party companies thus you can be assured your details are safe with us.
11) Promotion codes
a) From time to time we release promotional codes, that can be entered into the shopping basket (to the left of the price total) and give a discount.
b) A promotion code is only valid for new purchases and cannot be back-dated for any previous purchases you may have made.
c) Each promotion code we issue has a valid until date, and after midnight on the date specified the promotion ends and no further purchases can be made with the promotion code.
d) You may receive the promotional code within a link. When clicked, a cookie will activate on our Special Promotions page so that the promotional code is remembered for its duration. The cookie is destroy when the valid until date is met (see 11c).
e) Only one promotion code can be used for each purchase.
f) Payment must have been received within the promotion code valid until date (see 11c) to qualify for the discount being offered.
g) You may share the promotion code amongst family and friends where stated unless this code has been generated uniquely for you.
h) A promotional code can be used in conjunction with any on-site offers which are not promotional code based ie. particular discounts on certain experiences, and our usual expiry extension offer for the months of November and December each year.
12) Copyright infringement
Please remember that if you publicly share your music and/or video containing copyrighted and/or published artists music then you may be infringing said copyright and you may be liable and thus prosecuted. Audio Sorcery cannot be held responsible for any copyright infringement as a result of you sharing your recordings and/or video publicly. For more information about copyright infringement take a look here at Wikipedia. It is an intricate subject indeed, that sometimes can lead to more than 'a slap on the wrist'.